Career category
10 posts

Career

Career advice, growth tips, and professional development

Career advice, stories, and lessons from the tech industry. Learn from real experiences and navigate your professional path in technology.

Featured image for A Product Support Lead's Journey: From Solo Hero to Team Leader
Career

A Product Support Lead's Journey: From Solo Hero to Team Leader

Published:  at 
⏰ 15 min read

A story of transitioning from a solo support agent to leading a team, with a deep dive into solving a complex WordPress bug that tested our skills.

Featured image for Transition Towards Multi-Tier and Multi-Shift WordPress Support
Career

Transition Towards Multi-Tier and Multi-Shift WordPress Support

Published:  at 
⏰ 17 min read

How I transformed our WordPress support team from flat structure to tiered multi-shift system, leading organizational change while hiring and training new agents.

Featured image for How I Built Our Internal Support Manual from the Ground Up
Career

How I Built Our Internal Support Manual from the Ground Up

Published:  at 
⏰ 16 min read

A personal story about the process of creating our team's first comprehensive internal support manual, and how it became the foundation for scaling our remote team.

Featured image for A Team Win That Taught Me an Important Job as a Leader
Career

A Team Win That Taught Me an Important Job as a Leader

Published:  at 
⏰ 16 min read

A personal story about our support team's first big test during a Black Friday weekend, and how their success taught me that leadership is about enabling others, not being the hero yourself.

Featured image for From WordPress User to Support Lead: A Decade of Growth
Career

From WordPress User to Support Lead: A Decade of Growth

Published:  at 
⏰ 17 min read

A personal journey from a curious WordPress user in 2011 to leading a support team at WPManageNinja, with a deep dive into a complex debugging case.

Featured image for How I Balanced Empathy and Efficiency During Peak Hours
Career

How I Balanced Empathy and Efficiency During Peak Hours

Published:  at 
⏰ 14 min read

A behind-the-scenes look at managing WordPress support during high-pressure moments, blending empathy and efficiency to keep users happy and teams focused.

Featured image for Debugging a Nightmare Plugin Conflict: A Lesson in Challenging Assumptions
CareerWordPress

Debugging a Nightmare Plugin Conflict: A Lesson in Challenging Assumptions

Published:  at 
⏰ 13 min read

A deep dive into resolving an 'impossible' WordPress bug involving FluentCRM, a backup plugin, and a Varnish cache, revealing the power of listening to users and questioning initial assumptions.

Featured image for Controlled Chaos: Handling a Release-Day Crisis Without Losing My Mind
CareerWordPress

Controlled Chaos: Handling a Release-Day Crisis Without Losing My Mind

Published:  at 
⏰ 14 min read

A behind-the-scenes look at managing a critical bug during a FluentCRM release, with lessons on teamwork, communication, and staying calm under pressure.

Featured image for How a 1-Star Review Transformed Our Documentation & Support
CareerWordPress

How a 1-Star Review Transformed Our Documentation & Support

Published:  at 
⏰ 18 min read

Discover how a single 1-star review led to a complete overhaul of our documentation and support workflows, improving user experience and trust.

Featured image for When a Tech Giant Changed their API: The Story of the FluentSMTP Hotfix
CareerWordPress

When a Tech Giant Changed their API: The Story of the FluentSMTP Hotfix

Published:  at 
⏰ 14 min read

A personal story about a crisis moment when a sudden Microsoft API change broke our email integration, and how we developed and distributed an urgent patch to keep our users online.