Posts

59 articles found in total.

Featured image for A Product Support Lead's Journey: From Solo Hero to Team Leader
Career

A Product Support Lead's Journey: From Solo Hero to Team Leader

Published:  at 
⏰ 15 min read

A story of transitioning from a solo support agent to leading a team, with a deep dive into solving a complex WordPress bug that tested our skills.

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WordPressSecurityTutorial

WordPress Security 2025: Ultimate Guide to Protect Your Site from Hackers

Published:  at 
⏰ 29 min read

Learn comprehensive WordPress security measures for 2025. Get tips on updates, passwords, plugins (Wordfence, Sucuri, etc.), Cloudflare, server firewalls (CSF), and best practices to keep hackers out.

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WordPressServer AdministrationTutorialDevelopment

Automate WordPress Cron Monitoring with Telefy: A Server-Side Guide

Published:  at 
⏰ 5 min read

A guide on using telefy package for failed cron events.

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WordPressWooCommerceeCommerceTutorial

Best WooCommerce Themes for High-Converting Online Stores

Published:  at 
⏰ 12 min read

Discover fast, modern, and mobile-friendly WooCommerce themes to increase conversions.

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Career

Transition Towards Multi-Tier and Multi-Shift WordPress Support

Published:  at 
⏰ 17 min read

How I transformed our WordPress support team from flat structure to tiered multi-shift system, leading organizational change while hiring and training new agents.

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WordPressSecurityTutorial

How to Set Up Automated Backups in WordPress (Free & Paid Options)

Published:  at 
⏰ 10 min read

Learn how to set up automated backups for your WordPress site using free and paid plugins, cloud storage, and best practices to keep your data safe.

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WordPress

Top 10 Must-Have WordPress Plugins for New Blogs (2025 Edition)

Published:  at 
⏰ 12 min read

Discover the essential WordPress plugins every new blog should install for speed, security, and SEO.

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Career

How I Built Our Internal Support Manual from the Ground Up

Published:  at 
⏰ 16 min read

A personal story about the process of creating our team's first comprehensive internal support manual, and how it became the foundation for scaling our remote team.

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WordPressWooCommerceeCommerceTutorial

How to Start an Online Store with WooCommerce (2025 Guide)

Published:  at 
⏰ 14 min read

Build your first WooCommerce store with this easy-to-follow guide for beginners.

Featured image for Best WordPress Security Plugins to Keep Your Site Safe (2025 Edition)
WordPressSecurityTutorial

Best WordPress Security Plugins to Keep Your Site Safe (2025 Edition)

Published:  at 
⏰ 8 min read

Discover the top-rated security plugins to lock down your WordPress site in minutes.

Featured image for A Team Win That Taught Me an Important Job as a Leader
Career

A Team Win That Taught Me an Important Job as a Leader

Published:  at 
⏰ 16 min read

A personal story about our support team's first big test during a Black Friday weekend, and how their success taught me that leadership is about enabling others, not being the hero yourself.

Featured image for From WordPress User to Support Lead: A Decade of Growth
Career

From WordPress User to Support Lead: A Decade of Growth

Published:  at 
⏰ 17 min read

A personal journey from a curious WordPress user in 2011 to leading a support team at WPManageNinja, with a deep dive into a complex debugging case.